Are recruiters responsible for retention or is that up to the hiring businesses themselves? I have recently read many blogs and posts toing and froing with the idea. Unsurprisingly, the general consensus differs from Recruiters to Hiring Managers.
From the Recruiters camp it is a resounding NO! Retention is not the responsibility of recruiters:
“Retention begins where the recruiting road ends and Recruiters are third party service providers hired to deliver a product: a candidate. This candidate is screened by the client, interviewed by the client, poked, prodded, brain-teased and background-checked by the client before an offer is extended, accepted and a start date agreed upon.”
“If you ask a hiring company when retention begins they will respond “with an employee’s first day of employment”. If a recruiter gets a call 90 days after placing a candidate and the hiring company says the employee they provided a recruiting service for is not working out and they don’t need another and want a refund, what are you to do at that point? If this employee says after their first 90 days they have barely met any of the internal staff, have not been provided a permanent work area or computer, have not been reimbursed for moving or their boss has not made them feel welcome, is that the recruiter’s fault? All of the aforementioned items are directly related to retention, not recruiting. These employees don’t report to the recruiter. Recruiters have no ability to ensure proper retention is being carried out for new and existing staff.”