A few weeks ago in Amsterdam the SoSU Europe Sourcing conference took place and on the grapevine I heard about a “cool” presentation from an Eastern Europe guy who showed the audience how to hack phone systems – and even did a live demo in the conference hall.
I’ve always been interested in ways of gathering data, from my days at Totaljobs.com way back in 2001, when we had Roy Everett as part of a Roadshow. Roy was a very early proponent of sourcing, showing the audience how to “cybersleuth” i.e. write search strings and find candidates on the “open web”. He opened up many eyes to breaking down barriers and finding the ‘right’ candidates. So I understand the value of innovation and doing things differently.
However … as co-founder of a global sourcing and resourcing operation based in Sarajevo, I’m part of a company that employs smart people to work for clients around the world. We encourage them to keep abreast of all the latest developments, including the ‘thought-leading’ practices discussed at conferences. So we face this ethical business dilemma: whether to source ethically or find the candidate at all costs. Where are the boundaries? And what does the industry think about these frankly worrying developments?
I say ‘worrying’ because unless I’m mistaken, the chap in Amsterdam was ‘hacking’ – or to put it another way, showing people how to access data illegally (or almost illegally, which is another debate in its own right). But it does raise the question that for an industry who’s prime goal is to find “people/talent”, what is acceptable at the sourcing stage? It’s at the very least a moral dilemma: should we source ethically to find candidates – or push every boundary to find the ‘right’ candidate for our client, at any cost?
I originally came from the publishing world, where editors and owners wanted reporters to find the stories at all costs. This did, as we all now know, include paying people to “nod you the wink” that person X was at location Y, or that an arrest was about to be made. This was deemed as ‘OK’ in the murky pursuit of ‘news’. Not ‘too’ illegal, with just a few pound paid here and there.
BUT as technology developed, this attitude subsequently led to phone tapping, hacking of data, spying and the rest. In our own way, Recruiting is experiencing a similar curve. Talent Mapping and Market Mapping, for example, can include benchmarking private company information such as Organisational Structures and employee data.
Now we are under scrutiny as an industry, the issues around data protection/security/privacy will become an increasingly bigger concern to both the public and politicians who see themselves as “protectors of the public”. And therefore I suspect that “hanging out our dirty washing in public” is not the smartest thing to do – not least for the candidates themselves. How would a sourced candidate feel if they knew that they’d been “sourced” illegally by having been hacked? How would that candidate perceive the company that had allowed this to happen in the name of Talent Acquisition? What would their Candidate Experience feel like? What would it say about the employer’s Employment Brand?
This whole situation is going to get worse as more data is held in the cloud, more people fail to understand the implications of this – and more reward is offered for finding candidates, without the threat or risk of legal penalties for bad practice.
There is, of course, another side to this argument – a view that I suspect many people in the industry might hold: Does it really matter if we find our clients great candidates and these candidates have new career opportunities, better lifestyles, increased earnings potential etc, etc? Does the candidate particularly care how they are found?
My question still remains: Ethical Sourcing – Yes or No?