There is an irony that exists within many recruitment businesses. Most of the people you are doing business with will be based in the HR department of your prospects and clients, yet very few recruitment agencies have a HR function themselves.
For any employer, particularly one that is growing – which is increasingly commonplace in the recruitment sector – having access to someone who can advise you that what you are doing with your people is right, can be an invaluable asset to have.
We have all had a member of the team who was particularly awkward or we have experienced an unusual situation, that if we are being honest, we weren’t totally confident in the way we responded. Left unchecked, these issues can escalate and become costly to the business.
This is where an external HR provider could help. They can help you to have those difficult conversations with employees in order to achieve a mutually satisfactory agreement, whether that be to implement a performance plan or to end the working relationship altogether.