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With Brexit Looming, the UK Hospitality Industry Must Invest to Retain Talent


Invest in your staff in order to retain them is the clear message to employers in the hospitality industry in light of new research from A survey of 21,000 global hospitality workers released today reveals that two thirds (65%) of hospitality workers plan on quitting their jobs in the near future. Worryingly, over half of those workers (59%) plan on moving in the next six months.

The research by explored the key attributes which tempt hospitality workers to explore new pastures. Findings demonstrate that career progression is the most important factor (16%) showing employees want long term prospects within a company.  Surprisingly, salary (14%) came in second, followed closely by training & development (13%) – showing staff want to feel invested in by their employers.

The hospitality sector is big business and the UK’s third biggest employer, providing jobs to 2.9 million people (7% of the working population). The industry is facing increased staffing and recruitment pressures due in part to uncertainty ahead of Brexit.

The survey of over 21,000 hospitality workers from across the globe highlights the importance of employment progression for retaining staff in what can often feel like a seasonal or transient industry.

The fast-paced nature of hospitality is a key draw for 12% of workers, while teamwork ranked highly for 14% of those surveyed.

The sector has seen a reduction in apprenticeships since the Apprenticeship Levy was introduced in 2017 with a low uptake from small businesses and in turn, less opportunities have been available for young people to enter the industry. The Autumn Statement saw the chancellor announce that the Government will half the amount small businesses have to contribute from 10% to 5% when taking on apprentices. – a move hoped to increase industry apprenticeships and on the job training.

Highlighting the importance of the survey’s findings, Neil Pattison, Director from said,

“The hospitality employers who show career progression opportunities will find it easier to attract new employees and retain current staff. With hospitality looking to be one of the hardest sectors hit post-Brexit, it’s fascinating to reflect on the clear call from workers for investment in their future. With 65% of respondents saying that they plan to quit their job in the near future and high competition among employers, investing in your staff will help to alleviate the lure of a role from elsewhere.”